FAQ

Yes, an SMS appointment reminder is sent when you book a Doctor or Allied Health appointment.

When you use our online booking system, you will also receive an email appointment reminder. Please NOTE: We cannot guarantee that email or SMS reminders will be successfully delivered.

It is your responsibility to remember your appointment time. Please enter this into your calendar or phone at the time of making your appointment.

Yes if we still have available appointment. For Urgent Appointment, please contact our clinic as we will review each urgent case.

A doctor's appointment is required to issue you with a medical certificate. Please note that medical certificates cannot be backdated. If you saw your doctor on the same day and forgot to ask for a medical certificate at the time, this can be printed on the same day for you..

If you have got your medical certificate or you forgot to ask for a medical certificate on the day that you saw your doctor, and you decided that you required one at a later date,  Please be aware that our doctors are unable to extend your medical certificate for you. If you are still feeling unwell and your medical certificate has expired, please make an appointment for a follow up consultation.

Australian law (NSW Health Records and Information Privacy Act 2002) stipulates that individuals do not own their medical records. The medical centre owns the medical record and is responsible for the secure storage and maintenance of your health record. You are entitled to access your medical record, however an administration fee may apply if printing, emailing, or sending to a third party is required. The National Privacy Principles sets the rules around when and how you can access your medical record.

With your consent, your health record can also be uploaded onto your mygov account as a PCEHR (Personally Controlled Electronic Health Record) for you or another doctor to access.

When we receive your request for repeat scripts and referral, our doctor will review your request. Our doctor may not grant your request but may ask you to come to see our doctor for medical reasons.

The rules on accessing Medicare rebates for Telehealth appointments have recently changed.

To be eligible for Medicare funded telehealth services, the doctor, who will perform the telehealth service, has provided at least one face to face to the patient in the 12 months prior to the date of the patients’ telehealth consultation.

This means that if you haven't been to Poet’s Corner Medical Centre for a face to face appointment in the last 12 months, you will incur the full consultation fee with no Medicare rebate available.

Therefore, Medicare Funded Telehealth consultations are available with our doctors if you meet one of the following criteria:

• patients who have been tested for COVID-19 and are awaiting their result close contacts of a confirmed COVID-19 case who have been directed to self- isolate
• patients diagnosed with COVID-19 who are isolating at home
• infants (under 12 months old)
• people who are homeless
• patients receiving an urgent after hours service
• people living in a flooded affected area
• patients accessing for mental health service, pregnancy counselling services, blood borne viruses, reproductive health consultation, nicotine /smoking cessation counselling
• Has attended an in-person consult at our clinic within the last 12 months(*) (Conditions Applies)
• The doctor performing the telehealth service is located at a medical practice where patient has had at least one face to face services arranged by the practice in the 12 months preceding the telehealth attendance (including services performed by another doctor located at the practice).

If you are experiencing respiratory symptoms including fever, cough, runny nose, sore throat, you will be required to (i) do COVID-19 test and (ii) book a Telehealth appointment before you can come in for a face to face appointment.

If you are a new patient to our clinic, you should come face to face to see our doctor to request script or referral. If you are existing patient, the script cannot be issued without seeing our doctor if it is not repeat script or regular script.