Appointments
Our practice has Appointment System. Emergencies will always be given priority and our reception staff will attempt to notify you of any unforeseen delays to your treatment.
Please let the reception staffs know when making your appointment or when arrive at reception that you require a short or long consultation or for procedures or telehealth consultation (condition applies for telehealth service).
Our clinic also accepts walk in appointment. Interpreting service is available based on request.
Our clinic offers telehealth appointments. The rules on accessing Medicare rebates for Telehealth appointments have recently changed. To be eligible for Medicare funded telehealth services, the doctor, who will perform the telehealth service, has provided at least one face to face to the patient in the 12 months prior to the date of the patients’ telehealth consultation. This means that if you haven’t been to Poet’s Corner Medical Centre for a face-to-face appointment in the last 12 months, you will incur the full consultation fee with no Medicare rebate available
Telephone Access
GP’s of the practice may be contacted via telephone or email during practice opening hours.
If the GP is unable to take your call, a message will be taken and you will be advised on when to expect a return telephone call. Emergency telephone calls will always be put through to the GP immediately.
Test Results
All test results are strictly confidential and in order to protect your privacy. This practice does not give results to patients over the telephone/email. This is to avoid breach of relevant privacy laws, and to avoid a situation where patient may be unable to understand the implication of any findings.
The doctor will advise you at the time of testing when you can expect your results to return. All urgent results will be followed up with the patient directly.
Reminder System
Our practice is committed to providing you with the best preventative care possible. Practice staff will seek your permission to be included on our reminder system and may issue you with a reminder notice on occasion.
If you do not wish to be a part of this system, please let your doctor or practice staffs know.
Practice Communication
Our clinic adheres to the Australian Privacy Principles when communicating with patients electronically. Patients will receive reminders for telehealth and standard appointments as well as links for video consult 24 hour before their appointment time. The reminder encourages the patient to confirm or cancel their appointment. Patients will automatically be sent a push notification, email or SMS requesting their consent, for all Telehealth appointments.
Patients will also receive reminders for preventative care with the option to reply either by calling or replying to us through txt message or email. Practice staff will seek your permission to be included on our reminder system and may issue you with a reminder notice on occasion.
When we receive test results or reports, patients will receive a recall from us electronically and follow up call inviting patient to call us to make appointment with our doctor.
Management of Your Personal Health Information
Your personal health information is collected and used directly in association with your health care. It is a confidential document and it is the policy of this practice to maintain the security of medical records at all times.
We will ensure that your information is only available to authorised staff or seek your permission before disclosing it to any third party.
The patient’s right to privacy is respected at all times. We abide by the Australian Privacy Principles. If you have any concerns about your health information privacy, please let your doctor or reception staffs know.
Cultural Background and Ethnicity
It is the commitment of our practice to provide the best preventative care. To ensure that your care is tailored to your needs, staffs at this practice encourage patients to identify their cultural background and/or ethnicity on their medical record.
If you identify with a particular cultural background, please let you doctor or reception staff know.
Patient Rights
If you have a problem with your health care or have had a negative experience when visiting our surgery, we would like to know. Please feel free to discuss any problems you may have with your doctor or the receptionist.
Alternatively you may want write to us or use one of our complaint feedback forms kept at reception. Complaints can also be made to the NSW Health Care Complaints Commission . All complaints are taken seriously and you can remain anonymous if you wish.
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